Information about the right of withdrawal

The following text is a legally prescribed instruction text, which cannot be formulated more simply nor changed in its order.

Right of withdrawal

You have the right of sending back the products you've ordered within 14 days after the delivery date under certain conditions (see below). 

In order to benefit from your right of withdrawal, you must contact / / by mail or email (US:, UK + EU: to clearly inform us you want to start this procedure.

Consequences of the right of withdrawal

Returned products must be in perfect condition for commercialization. If so, the right of withdrawal will lead to the reimbursement of the amount paid while ordering as quick as possible and within 30 days following your request. 

Reimbursement will be carried out by bank transfer.

Exceptions of the right of withdrawal

The right of withdrawal doesn't apply to customized products (ie paintings and frames with a specified size).

Most of the products purchased on / correspond to this description of customized products (reproduction and frame format, printing support) and therefore the right of withdrawal doesn't apply.

Return adress

As a costumer, you have up to 14 days for returning your product. You must notify us if you want to return your product by mail, fax or email within those 14 days. If the deadline expires on Saturday, Sunday or during a public holiday, it will be extended until the next business day. You don't need a specific reason for using your right to withdrawal. You won't be subjected to any fee. 

If you want to return your order, please send it to the following adress:

Haferweg 46
22769 Hambourg

You will have to pay for the shipping fees.

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